Customer Service Policy

At Vuori, your satisfaction is our top priority. We’re committed to providing transparent, efficient, and caring customer service to ensure your shopping experience is as exceptional as our athletic wear. Below is a detailed overview of our service policies, designed to keep you informed and supported every step of the way.

Shipping Policy

We strive to get your Vuori gear to you as quickly as possible, with reliable delivery options tailored to your needs:
  • Processing Time: All orders are processed within 1-3 business days after placement. Processing may take slightly longer during peak seasons, but we’ll always keep you updated if there are any delays.
  • Delivery Time: Standard delivery takes 6-12 days from the date of processing, regardless of domestic or international shipping. For urgent needs, expedited shipping is available at checkout for faster delivery.
  • Free Shipping: Enjoy free shipping on all orders—no minimum purchase required. There are no hidden fees; the price you see at checkout is the total amount you’ll pay.
  • Order Tracking: Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to monitor your package’s progress directly on our website or the shipping carrier’s platform.

Return Policy

We want you to love your Vuori purchase. If it’s not the right fit or style, we offer a hassle-free return process:
  • Return Window: You may return unused, unworn items (with all original tags and packaging intact) within 60 days of receiving your order. Items that have been washed, worn, or damaged will not be eligible for return.
  • Return Process: To initiate a return, please contact our customer service team at service@vuoricluothing.com with your order number and reason for return. We’ll provide you with a prepaid return label and step-by-step instructions.
  • Return Condition: Ensure items are in their original condition—no stains, odors, or alterations. Swimwear and undergarments must have the original hygiene liner intact to be eligible for return.

Refund Policy

Once we receive and inspect your returned items, we’ll process your refund promptly:
  • Refund Processing Time: Refunds are typically issued within 5-10 business days after we confirm the return is eligible. The exact time may vary depending on your payment method—please allow additional time for your bank or credit card issuer to reflect the refund in your account.
  • Refund Method: Refunds will be credited back to the original payment method used for the order. If you paid via gift card, the refund will be issued as a new gift card sent to your email.
  • Exchanges: If you’d prefer an exchange instead of a refund, please note your desired size/color in your return request. We’ll process the exchange as soon as we receive your returned item, subject to stock availability.

Contacting Customer Service

Our dedicated customer service team is here to assist you with any questions, concerns, or feedback:
  • Email: Send us a message at service@vuoricluothing.com. We aim to respond to all emails within 24-48 business hours.
  • Mail: For written inquiries, you can reach us at our headquarters: 328 North Wright Avenue, Dayton Ohio 45403, United States.
At Vuori, we’re not just selling activewear—we’re building trust. If you have any issues with your order, don’t hesitate to reach out. We’re committed to resolving problems quickly and ensuring you have a positive experience with our brand.