Privacy Policy

Vuori (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vuoricluothing.com (the “Site”), purchase our products, or interact with our services (collectively, the “Services”). By using the Services, you consent to the practices described in this policy.

1. Information We Collect

We may collect two types of information about you: personal information and non-personal information.

1.1 Personal Information

This refers to information that can identify you individually. We may collect personal information when you:
  • Create an account on the Site (e.g., name, email address, password, phone number).
  • Place an order (e.g., shipping address, billing address, payment information, order details).
  • Subscribe to our newsletter or marketing communications (e.g., email address).
  • Contact our customer service (e.g., name, email address, order number, communication content).
  • Participate in surveys, promotions, or contests (e.g., name, email address, preferences).

1.2 Non-Personal Information

This is information that cannot identify you individually, such as:
  • Browser type and version, operating system, device type.
  • IP address, domain name, and pages visited on the Site.
  • Click-through rates, session duration, and other usage data.
  • Anonymous demographic information (e.g., general location, age range).
We may collect non-personal information through cookies, web beacons, and other tracking technologies. You can manage cookie preferences through your browser settings, but disabling certain cookies may affect the functionality of the Site.

2. How We Use Your Information

We use your information for the following purposes:
  • Process and fulfill orders: To handle your purchases, arrange shipping, and send order confirmations.
  • Provide customer service: To respond to your inquiries, resolve issues, and support your shopping experience.
  • Manage your account: To maintain your account, update you on account activity, and personalize your interactions with the Site.
  • Send marketing communications: To share information about our products, promotions, and events (you can opt out at any time by clicking the “unsubscribe” link in our emails).
  • Improve our Services: To analyze usage trends, optimize the Site’s functionality, and develop new products or features based on customer needs.
  • Ensure security: To protect against fraud, unauthorized access, and other security risks.

3. How We Disclose Your Information

We do not sell your personal information to third parties. We may disclose your information only in the following circumstances:
  • Service providers: To trusted third parties who assist us with operating the Site, processing payments, fulfilling orders, or sending communications (e.g., shipping carriers, payment processors, email service providers). These providers are obligated to protect your information and use it only for the purposes we specify.
  • Legal requirements: If required by law, court order, or government regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of the transaction, but we will ensure the receiving party adheres to this Privacy Policy.

4. How We Protect Your Information

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
  • Encryption of sensitive data (e.g., payment information) during transmission.
  • Secure storage systems with access controls.
  • Regular security audits and updates to our systems.
While we strive to protect your information, no security measure is completely foolproof. You are responsible for maintaining the confidentiality of your account password and notifying us immediately if you suspect unauthorized access to your account.

5. Your Rights and Choices

You have the following rights regarding your personal information:
  • Access and correction: You can access, update, or correct your personal information by logging into your account or contacting our customer service.
  • Opt-out of marketing: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in any promotional email or contacting us at service@vuoricluothing.com.
  • Account deletion: You can request to delete your account by contacting our customer service. Please note that some information may be retained for legal or business purposes (e.g., order history for tax records).

6. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it promptly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the effective date (noted at the end of this policy) and post the updated policy on the Site. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
  • Email: service@vuoricluothing.com
  • Mail: 328 North Wright Avenue, Dayton Ohio 45403, United States